Aetna Account Service Representative in Phoenix, Arizona

Req ID: 45970BR

POSITION SUMMARY:

Provides proactive account service management in support of business objectives and to achieve customer satisfaction.

Fundamental Components:

Aetna International is looking for a motivated, energetic individual to join the Large Group market account management team. The Account Service Representative (ASR) will be assigned to a specific book of business and will be responsible for retaining all clients. As the Account Service Representative, the candidate will: Develop and maintain favorable relationships with Aetna International's customers and brokers through superior customer service. The ASR identifies customer specific services issues, identifies solutions and leads resolution of issues working with other areas to implement. The ASR is responsible for responding to customers requests for network analysis, benefit plan design changes and benefit questions and clarification. Manages plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactive with support areas. The ASR supports open enrollment activities.

BACKGROUND/EXPERIENCE desired:

3-5 years industry or customer service experience preferably with complex accounts.

EDUCATION:

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

FUNCTIONAL EXPERIENCES:

Functional - Sales & Service/Account Management/1-3 Years

Functional - Sales & Service/Alternate funding products/1-3 Years

TECHNOLOGY EXPERIENCES:

Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/End User

Technical - Desktop Tools/Microsoft Word/1-3 Years/End User

Technical - Desktop Tools/TE Microsoft Excel/1-3 Years/End User

Telework Specifications:

Flexible telework / office-based schedule (can live near office location)

ADDITIONAL JOB INFORMATION:

Great opportunity to work in an International office and make a difference in the health of our customers. Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service