Aetna Inbound/Outbound Queue Associate in Philadelphia, Pennsylvania

Req ID: 42695BR


As an inbound/outbound queue Associate you will support comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program efficiency.

Fundamental Components:

Maintains accurate and complete documentation of required information that meets risk management, regulatory and accreditation requirements management, regulatory and accreditation requirements. Promotes communication, both internally and externally to enhance effectiveness of medical management services. Protects the confidentiality of member information and adheres to company policies regarding confidentiality. Supports the administration of the precertification process in compliance with various laws and regulations, NCQA standards where applicable, while adhering to company policy and procedures.


Call Center experience (1-3 years) is REQUIRED.

medical assistant, office assistant or other clinical experience is highly preferred.


The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care