Aetna Director, Client Solutions, self-funded accounts - 38862BR in Parsippany, New Jersey

Req ID: 38862BR


The Director, Client Solutions (2 positions) will oversee either a regional team or a vertical team within the client solutions organization. He or she will focus on all aspects of Client Solutions strategies, including but not limited to client/consultant partnerships, retention, growth and team development. These 2 positions will report to the Head of Client Solutions.

Fundamental Components:

Develops business strategies to successfully manage renewals and ensure customer satisfaction. Implements operational plans in support of achieving renewal, customer satisfaction, revenue, and earnings objectives. Supports team in developing productive and collaborative internal partnerships to create a comprehensive growth and service strategy for an assigned book of business. Ensures alignment with customers objectives, financial position, and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth. Regularly provides updates to senior leadership on operational successes or improvement areas within regionally-aligned team. Manages, develops, and cultivates relationships with constituents as appropriate. Partners with team members as appropriate in meetings with clients to professionally represent Meritain & Aetna in the marketplace; articulates how Meritain's products and services can contribute to clients objectives. Recruits, develops and retains a diverse workforce. Sets, communicates, implements, and monitors performance metrics within assigned team; aligns assigned performance measures with company


7-10 years progressively responsible account management experience within the health insurance industry.

Previous experience managing cross-functional, self-directed teams.

Self-funded account management experience required.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Insurance/Life and Health Insurance License is desired


Functional - Leadership/Lead a business in different geographies or multiple markets/7-10 Years

Functional - Management/Management - Sales and Renewals/7-10 Years

Functional - General Management/Profit & loss accountability/7-10 Years

Functional - Sales & Service/Self insured/stop loss products/7-10 Years

Functional - Sales & Service/Strategy development/7-10 Years


Technical - Desktop Tools/Microsoft Outlook/7-10 Years/End User

Technical - Desktop Tools/Microsoft PowerPoint/7-10 Years/End User

Technical - Desktop Tools/Video Conferencing/1-3 Years/End User

Telework Specifications:

One position should be in Amherst and one position can be located in another of our main hubs for Meritain, preferably on East Coast; Parsippany NJ, Tampa FL, possibly Hartford CT.


Meritain is a rapidly growing Aetna company. As such, our client base and team is growing tremendously and we are looking for an experienced and proven leader to drive our teams to exceed the retention, satisfaction and revenue goals

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.


Job Function: Sales and Service