Aetna Business Project Program Manager (Rating Environment/Large Group Underwriting) in Omaha, Nebraska
Req ID: 42955BR
Aetna s Rating Environment team is looking for a Business Project Program Manager to join their team. This role is a highly visible role within the Underwriting Shared Services Technology and Reporting team. The candidate will have broad responsibilities for customer service support, developing new workflows, enhancements to rating systems, supporting training and ensuring required documentation is complete. As the Business Project Program Manager, the candidate will be responsible for supporting the business activities related to the development, implementation and ongoing management of project(s) working with the development team within large group underwriting rating systems with very limited supervision. S/He will supplies business requirements for software systems development projects by working with users and/or business stakeholders. The individual s primary focus areas: recommendations for system functionality, specification documentation, performing system testing, providing individual user training as part of handling user requests and questions, and documentation responsibilities.
Fundamental Components:· Successfully completes multiple competing tasks within project(s); self-monitors performance, tracks and is accountable for progress against timeline and key milestones. · Builds and leverages strong relationships to work effectively across business areas; solicits and evaluates internal and external customer feedback to enhance continuous quality improvement.
Identifies gaps, recommends enhancements, and writes system specifications for new and/or existing rating system workflows based on broad view of the organization, with a primary focus on underwriting. · Monitors requests for assistance from customers, responds promptly and accurately and maintains issue database. · Updates and maintains training and reference materials for end-users related to rating and workflow processes.· Identifies cross-functional support required to achieve business objectives. BACKGROUND/EXPERIENCE desired:· 4-6 year of general medical underwriting knowledge, large group underwriting experience is strongly preferred. · Excellent written and verbal communication skills.· Ability to review data to draw conclusions, respond appropriately, and make recommendations. · Attention to detail. · Proven ability to affect change/interpersonal skills. · Experience in testing, help desk, training. · Solid Project Management skills. EDUCATION
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
Functional - Underwriting/Pricing methodologies (manual, experience, blended, alternate, etc.)/4-6 Years
Functional - Actuarial/Modeling & tool development/4-6 Years
Technical - Database//4-6 Years/System Support
General Business/Applying Reasoned Judgment/MASTERY
Leadership/Anticipating and Innovating/ADVANCED
Leadership/Developing and Executing Strategy/ADVANCED
General Business/Demonstrating Business and Industry Acumen/ADVANCED
General Business/Ensuring Project Discipline/MASTERY
Must live commuting distance from an Aetna office. Will consider telework for current internals who are currently 100% WAH.
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Management