Aetna National Accounts Sales & Service Manager in Norwalk, Connecticut

Req ID: 40919BR

POSITION SUMMARY

Qualified candidates will reside in Hartford, CT, Norwalk, CT or the Boston, MA area

Proactively lead and manage the account resources that make up a Client Solutions Team (CST) focused on earnings, revenue, membership retention and growth as well as customer satisfaction for assigned book of business. Facilitate effective team development and succession planning.

Fundamental Components:

Own development and execution of Client Solutions Team (CST) business plan.

Accountable for book of business earnings, revenue, and membership performance.

Act as Senior Customer and Consultant Relationship Manager, as well as own/manage relationship with key distribution partners.

Act as Senior Lead for sales and retention efforts (collaborate with assigned VPCM as appropriate).

Act as Senior Solutions Advisor identifying earnings growth, customer savings, health improvement and member experience strategies.

Act as Senior Representative for internal/external messaging and reporting processes.

Ensure team delivery of customer commitments.

Establish customer account stewardship plan and lead team execution and accountability.

Responsible for effective quarterly business review process that demonstrates program performance and solutions development with detailed action plans including timelines.

Skilled in audit preparation and customer experience facilitation.

PEOPLE MANAGEMENT:

Day-to-day performance management and ongoing performance appraisal.

Talent assessment and calibration.

Compensation assessment and recommendations.

Training and skill development.

Coaching and feedback.

Succession/advancement readiness and recommendations.

BACKGROUND/EXPERIENCE desired:

3+ years of Account Management experience.

10+ years of related industry experience.

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service