Aetna Manager, Research Operations in New York, New York

Req ID: 45667BR


Aetna is evolving from a health insurer to a health company. To support that, we're reinventing the traditional research department as a consultative Strategic Planning group focusing on actionable insights that drive disruptive innovation across product and service development, customer experience design, and marketing. This role is vital to mission and will be responsible for pushing the envelope on research methodologies.

The Market Research Manager position is to assist with the build a high-performing roster of research vendors. Drive innovations in research through recommendations on methodologies and techniques. Manage research vendors in executing fieldwork across the Enterprise.

Fundamental Components:

  • Project management including managing market research professionals, and vendors and details of projects, such as timelines, sample, data feeds, data security, research logistics and budgets.

  • Plans for the effective development and implementation of longer-term market research agendas that include a synthesis of findings from multiple sources.

  • Prioritize work, forecasts, and schedules and coordinates resources.

  • Design research questionnaires and moderator guides, partner with Strategic Planners to write reports and present findings.

  • Advanced knowledge of quantitative and qualitative primary market research methods required.


    10+ years Market Intelligence Research experience.; Agency experience preferred

    Solid project management experience.

    Previous experience with custom online quantitative research experience.

    Professional communication skills both written and verbal for presentations / reporting purposes.


    The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


  • Marketing/Market Research/More Than 10 Years


    General Business/Communicating for Impact/FOUNDATION

    General Business/Ensuring Project Discipline/ADVANCED

    General Business/Maximizing Work Practices/ADVANCED


  • Office based position in Hartford, CT. or New York City, NY.

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Marketing