Aetna Medicare Member Retention Manager in New Orleans, Louisiana

Req ID: 43027BR

POSITION SUMMARY

Develops strong personal and collaborative relationships with a local book of business to achieve customer satisfaction, revenue, membership, and earnings objectives through alignment with GA, LA and AL local Medicare markets. Focus is member retention and senior community development/conduct Spring member meetings as well as ANOC meetings in the Fall.

  • This role can be based in Atlanta, Birmingham or New Orleans. It is an office-based role but will also involve travel to member locations within the territory.

    Fundamental Components:

    Accountable for building and maintaining strong relationships with a locally-aligned book of business to ensure case renewal and retention. Responsibilities include delivering renewals, cross-sales, up-sales, and growing sales.

    Collaborates with Medicare sales team members and functional support areas on more complex product or service issues to ensure clients needs are met.

    Offers creative product and service solutions to address clients evolving needs.

    On an ongoing basis, monitors clients product lines and services to ensure customer satisfaction.

    Be able to professionally present benefit and plan changes at member meetings throughout the year.

    BACKGROUND/EXPERIENCE desired:

    3- 4 years relevant experience.

    Strong account management and sales orientation.

    Appropriate state insurance license to sell insurance as required by state law, subject to product sold for GA/LA/AL

    EDUCATION

    The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

    LICENSES AND CERTIFICATIONS

    Insurance/Life and Health Insurance License is required

    FUNCTIONAL EXPERIENCES

    Functional - Sales & Service/Account Management/4-6 Years

    Functional - Sales & Service/Individual sales/1-3 Years

    Functional - Communications/Member communications/1-3 Years

    Functional - Communications/Brand development/1-3 Years

    TECHNOLOGY EXPERIENCES

    Technical - Desktop Tools/Microsoft PowerPoint/4-6 Years/End User

    Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User

    Technical - Desktop Tools/Microsoft Explorer/1-3 Years/End User

    Telework Specifications:

    Option for telework will be evaluated after a certain period of employment

    ADDITIONAL JOB INFORMATION

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service