Aetna Customer Service Rep in New Albany, Ohio

Req ID: 42903BR

JOIN OUR GROWING TEAM!This exciting Customer Service opportunity to join the Aetna Medicare Customer Service organization is an in-office position in New Albany, OH. Candidates with bilingual proficiency in English and Spanish are encouraged to apply! Please note that multiple opportunities are currently available to join the team.

POSITION SUMMARY

We are currently recruiting top talent for our next class of Customer Service Representatives (CSR) in our Medicare Customer Service group located in New Albany, OH. Aetna Medicare Customer Service delivers innovative, proactive and compassionate service that exceeds our members expectations. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people.

This position requires answering questions and resolving issues based on phone calls from Medicare members. This position requires a high degree of empathy and patience. This position also requires performing a review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible and educating the member on their plan of benefits.

Fundamental Components of the Customer Service Representative role include, but are not limited to:

Answers questions and resolves issues based on phone calls and other members inquiries. Documents and tracks contacts with members. Educates members on our self-service options. Reviews and troubleshoots claims for correct processing. Exceeding our members service expectations is our standard.

Ensure that every caller is treated with respect, kindness, and all questions are thoroughly answered.

BACKGROUND/EXPERIENCE desired:

Experience working with customers either face to face or in a call center.

EDUCATION

The minimum level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

TECHNOLOGY EXPERIENCES

Technical - Computer Operations/System and Console Operations/1-3 Years/End User

DESIRED SKILLS

Service/Creating a Differentiated Service Experience/ADVANCED

Service/Providing Solutions to Constituent Needs/FOUNDATION

Service/Working Across Boundaries/ADVANCED

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Customer Service