Aetna Director, IT Operations Director, in London EC3, United States

Req ID: 40995BR

IT Operations (Director)

Infrastructure / Desktop / Production

Family Summary/Mission:

Accountable for the IT Operations, Production Support and desktop/mobile services orchestrating and collaborating with the business, IT Strategy, Security Protocols, Data Insight, Delivery teams and Enterprise stakeholders to provide highly available, cost effective computing services in support of Aetna International business objectives and customers. In addition this role will support & orchestrate the move to Cloud

Position Summary/Mission:

Carries out department strategy and direction by managing teams providing Service Level Management, Account Management and Vendor Management in the delivery of:

· Service and support functions (e.g., Code Asset/Software Configuration Management)

· Security and associated management,

· Change and Problem Management,

· Release Management & Automated Regression testing,

· Availability Management,

· Customer Management,

· Software Distribution,

· Metrics Reporting,

· Performance/Capacity Management,

· Online/Test and Scheduling services) in support of IT infrastructure, application development and business initiatives.

Manages teams to ensure the Aetna production environment is available to service the needs of members, providers, and plan sponsors.

Job Function: Information Technology