Aetna Housing and Community Resource Specialist in Las Vegas, Nevada

Req ID: 40897BR


The Housing and Community Resource Specialist is responsible for managing program eligibility determinations for housing assistance program. The Specialist determines the tenants' and landlord's eligibility to participate in subsidized housing programs, negotiates contracts with landlords, issues subsidy payments to landlords, enforces program compliance with tenants and landlords, and makes referrals to outside agencies according to the customers needs.


  • Schedules and conducts initial, periodic and annual case reviews to verify client eligibility.

  • Uses proper interviewing techniques to obtain accurate information and verifications and accurately calculates housing subsidy and rent amounts.

  • Explains policies, procedures and required forms to clients and ensures they understand them.

  • Assists clients with the completion of paperwork as necessary.

  • Provides information to clients on the availability of community resources and provides information on the procedures for accessing outside agencies according to their needs.

  • Issues Section 8 vouchers, and explains programs and procedures in individual and group settings.

  • Completes accurate and timely data entry of client information according to established procedures.

  • Ensures that inspections are scheduled in a timely manner.

  • Ensures housing assistance payments are issued accurately and timely.

  • Terminates client program participation in accordance to the established policies and procedures.

  • Prepare and submit correspondence to clients and landlords.

  • Reviews leases to be in compliance with program requirements and tenant and landlord laws.

  • Complete eligibility determinations for the Low Income Housing Tax Credit programs and other housing assistance programs as assigned.

  • Maintain the security of confidential information according to established procedures.

  • Provides excellent customer service to LHA clients and the general public and promotes positive client relations


  • 5 years related experience required.

  • Broad knowledge of community resources required.

  • Ability to interpret rules, regulations and policies and to make decision in accordance with established policies (ex: state rules and regulations, issues associated with Housing Authority) required.

    -Ability to utilize a personal computer to input and retrieve data and generate reports using a variety of software programs and databases.

  • Ability to prioritize tasks and complete projects within a specified time frame.

  • Ability to meet deadlines and program requirements for large caseloads.

  • Excellent oral and written communication skills.

  • Ability to establish and maintain effective working relationships with co-workers, supervisors, clients, landlords and the general public.

  • Ability to communicate effectively and work within a culturally diverse work environment including obtaining and utilizing interpreters.

  • Ability to effectively interview clients to obtain necessary information.

  • Must be attentive to detail to ensure accuracy in program compliance and benefit issuance.


  • Experience in determining eligibility for programs or services or experience is preferred.

  • Tax credit experience strongly preferred.

  • Bilingual is highly desired.


    The minimum level of education desired for candidates in this position is a Bachelor's degree in Business Administration, Human Services or a related field or equivalent experience.


    General Business/Communicating for Impact/ADVANCED

    General Business/Demonstrating Business and Industry Acumen/FOUNDATION

    General Business/Applying Reasoned Judgment/ADVANCED


    Leadership/Collaborating for Results/FOUNDATION

    General Business/Ensuring Project Discipline/ADVANCED

    Leadership/Fostering a Global Perspective/FOUNDATION


    Aetna Better Health of Nevada is looking for people like you who value excellence, integrity, caring and innovation. As an employee, you ll join a team dedicated to improving the lives of the most vulnerable in our population. Our vision incorporates community-based health care that works. We value diversity. Align your career goals with Aetna Better Health of Nevada, and we will support you all the way. Commitment to Culture Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. We give special attention to vulnerable populations, and require a level of cultural competence from all employees in an effort to solve for the needs of Medicaid members and to connect special populations to the unique resources they need to live healthier lives. We prioritize member connections in response to each member s cultural values and preferences. Together we will empower people to live healthier lives. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Management