Aetna Pharmacy Support Clerk in Kansas City, Missouri

Req ID: 46250BR

No Telework; Candidate will work full time from the Kansas City, MO office.


Provides general clerical and operational support throughout the facility. May be trained and assigned to one or all of the following areas: mail room, packing, manifesting, warehouse, doctor calls

Fundamental Components:

Fundamental Components & Physical Requirements include but are not limited to:

-Unload trucks and deliver products to appropriate areas

-Verify and receive products against the record of shipment per procedure

-Inspect products and report inventory shortages, damages and/or other discrepancies per procedure

-Sort and stock products in assigned inventory locations

-Rotate and replenish stock to primary locations from secondary locations

-Assist in cycle counting of pharmacy products including medications and related supplies

-Accuracy and attention to detail are critical in pharmacy operations

-Monitor inventory levels and replenish the stock of supplies throughout the facility

-Ability to lift boxes up to 50 lbs

-May require placing items on or retrieving items from locations above ones head

-Requires walking and standing for extended period

Fulfillment Packing and Shipping

-Gather, verify and pack medication orders for shipment according to established guidelines (*)

-Scan each prescription unit using bar code scanner and monitor system response for errors (*)

-Manifest orders for shipment using appropriate carrier, service level and special services as necessary (*)


-Open and prepare high volume pharmacy mail for scanning (*)

-Scan and verify order images (*)

-Encode incoming check payments (*)

-File and retrieve hard copy prescriptions (*)

-Deliver office mail per procedure (*)

-Collect outgoing mail (*)

-Operate postage mailing machine as needed (*)

-Process and send outgoing mail utilizing postal procedures (*)

-Process airfreight and overnight shipments as required (*)

-Monitor postage meter and other operating supplies to ensure availability (*)


-Perform routine clerical support for functional groups such as copying, receive, sort, distributing mail, performing simple calculations and maintaining records and files following standard procedures (*)

-Initiate contact with physicians offices and facilitate communication with pharmacist (*)

All positions are required to perform other duties as assigned

Exhibits the following Pharmacy Support Clerk Behaviors


Medical background of at least 6 months is REQUIRED.

Proficiency in computerized pharmacy systems and software applications is preferred.

Understanding of medical and pharmacy terminology is preferred.


The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.


Pharmacy/Pharmacy Technician is desired


Functional - Administration / Operations/Data Entry/1-3 Years


General Business/Communicating for Impact/FOUNDATION

Leadership/Fostering a Global Perspective/FOUNDATION


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Pharmacy Mail Order Delivery