Aetna Training Coodinator in Hartford, Connecticut

Req ID: 45363BR

Only current WAH employees will be eligible to WAH; Candidate will work from either Hartford, CT or Parsippany, NJ office full time.

POSITION SUMMARY

The Training Coordinator supports and coordinates training delivered to external customers. A Training Coordinator responsible for working closely with external and internal customers to schedule training seminars that are delivered both on-site and virtually. This includes coordinating training, sending training materials, keeping system records up to date, collecting feedback, maintaining educator network and training program maintenance.

Fundamental Components:

Coordinates external training delivery for Plan Sponsors from request to completion within established fulfillment timeframes

Works closely with Plan Sponsors, Account Executives and educator network to ensure quality service delivery

Investigates and remediates complaints regarding external training delivery

Researches, recruits, develops and maintains educator network

Manages contracts with network educators and ensures educators meet basic credentialing requirements

Maintains training content library in conjunction with development team

Manages training services delivered via live webinar or recorded webinar

Acts as technical contact and host for live webinars supporting the training delivery

Maintains and updates training catalogs

Submits requests for new training topics based on Plan Sponsor request

Maintains multiple branded email aliases, training request forms, training seminars and catalogs and ensures the appropriate brand is used for each training session

Receives and reconciles trainer invoices for payment

Other responsibilities supporting training services delivered to plan sponsors

BACKGROUND/EXPERIENCE desired:

1-3 years Plan Sponsor (Customer Service) experience is REQUIRED.

Bachelor's Degree is REQUIRED.

EAP experience is strongly preferred.

Experience in supporting a training department is strongly preferred.

Strong soft skills including multi-tasking, prioritizing, critical thinking, problem solving, and written/verbal communication

Intermediate or advanced skills with technology including MS Office Suite, WebEx, and Adobe Professional

Experience building and maintaining professional relationships

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

FUNCTIONAL EXPERIENCES

Functional - Learning/Administration, support & reporting/1-3 Years

Functional - Customer Service/Customer service - production environment/1-3 Years

Functional - Communications/Web content and applications management/1-3 Years

Functional - Communications/Provider communications/

TECHNOLOGY EXPERIENCES

Technical - Aetna Applications/Incedo/1-3 Years/End User

Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/

Technical - Desktop Tools/Microsoft Word/1-3 Years/

Technical - Desktop Tools/TE Microsoft Excel/1-3 Years/

DESIRED SKILLS

General Business/Maximizing Work Practices/ADVANCED

Service/Demonstrating Service Discipline/ADVANCED

Service/Working Across Boundaries/ADVANCED

Telework Specifications:

Can be located in Hartford, CT also.

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service