Aetna Senior Engineer in Hartford, Connecticut
Req ID: 44816BR
Design, develop, implement and support advanced communications technology and contact routing solutions for Aetna's global contact center business constituents. Identify opportunities and make recommendations to improve efficiency and performance of member/provider-facing contact center communications designs.
Projects - Enhancements to existing environment, new product evaluation and implementation, Mergers & Acquisitions, contact center business requests etc. - 55% Infrastructure/application currency Upgrade existing environment as part of ongoing technology refresh - 25% Production support Problem resolution, ad hoc contact center business requests, on call - 20%
Ability to understand complex contact center business requirements (voice, chat, co-browse, text/SMS, click-to-call) and design solutions resulting in resource efficiency and improved member experience. 3-5 years experience in Avaya, Cisco, and carrier VOIP/SIP technologies Ability to grasp contact design inefficiencies and solution improvements with an added focus on cost containment
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
Functional - Information Technology/Vendor management/4-6 Years
Functional - Information Technology/Project management/4-6 Years
Technical - Telecommunications/Voice Over IP IP Telephony/4-6 Years/Administrator
Technical - Call Management/ACD (Automatic Call Distribution)/4-6 Years/Administrator
Leadership/Collaborating for Results/FOUNDATION
Leadership/Driving a Culture of Compliance/FOUNDATION
Leadership/Engaging and Developing People/FOUNDATION
Technology/Creating Technology Partnerships/FOUNDATION
Technology/Selecting and Applying Technology Solutions/ADVANCED
ADDITIONAL JOB INFORMATION
This position provides an opportunity to work on projects involving leading edge communications technology in a collaborative team atmosphere. A broad range of skillsets among coworkers in the department provides a work environment that values innovation, diversity and inclusion. Employees work in a team environment comprised of highly skilled technologists from multiple departments. Exposure to a full range of communications and network technology opens the door to continuous learning, skills improvement and advancement. Aetna is a Fortune 50 company with excellent benefits and compensation and an industry thought leader.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Information Technology