Aetna Senior Director, Project & Process Management in Hartford, Connecticut

Req ID: 40973BR


This position provides leadership over supporting, driving and executing initiatives that improve the operations and effectiveness of the overall Shared Services organization. This includes producing prioritized roadmaps, standard ways to execute migrations & initiatives and being a center of excellence for activities such as lean, value stream mapping liaising & leveraging other Aetna organizations processes such as ABX and IT Portfolio generation / tracking.

Fundamental Components:

The responsibilities of the position include, but are not limited to, the following components:


Build standard process for migrating activities, including minimum standards (quality & documentation measures) expected prior to initiating transfers, tollgates, acceptance criteria and post implementation reviews

Produce and maintain a prioritized list of activities to be migrated and a cost / resource model that accompanies the migration

Drive execution and tracking of migration plans & status reporting in conjunction with pitching & catching organizations


Become a center of excellence for executing programs in Shared Services that Transform processes

Plan & execute initiatives with a target of 20% savings across Shared Services processes. Processes to include Voice of the Customer sessions, initial design & blueprinting workshops, Success Criteria definition (utilize tools & processes such as Value Stream Mapping, Lean, 6 Sigma and other ABX approaches in workshops as well as related change management requirements capture)

Become a Center of Excellence for process improvement tools such as Robotic Process Automation, Reconciliation Transaction Matching automation and ensure their use is promoted & controlled inside Shared Services & the broader Finance / Aetna community where appropriate

Sponsor, lead or support larger scale programs such as ERP reengineering, close to external reporting process improvements, EDW based data lake creation etc.


Execute against the prioritized list of opportunities that meet or exceed financial targets for the organization

Ensure opportunities are aligned to maintained technology & process roadmaps

Build collateral to support consistent approaches to project & program execution, including both project planning and change management approaches and ensure these are being appropriately adopted across shared services initiatives

Build standard progress reporting packs including status reporting by initiative and for the overall portfolio


10+ years experience in PM environments. Familiarity w/ waterfall & agile development methodologies, Lean & Value Stream Mapping, executed both as a leader in individual projects and in broader portfolio/programs. High standards, excellent judgment, strong interpersonal skills, highly motivated. Ability to take initiative, work under pressure in fast paced, deadline driven environment.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Management