Aetna Associate Account Manager in Hartford, Connecticut

Req ID: 43311BR


Client Service Team member supporting service and administration of PayFlex/Aetnas reimbursement products (e.g. HSA, FSA, HRA, DC, Commuter) to achieve profitable growth. This will be achieved through the development of strong relationships and execution of processes and workflows that effectively meet customer and Plan Sponsor needs.

Fundamental Components:

  • You will be responsible for developing and maintaining favorable relationships with a book of business, resolving customer issues and proactively communicating changes and issues to Account Executives and Plan Sponsors.

  • You will be responsible for the retention and membership growth on existing accounts; be responsible for Plan Sponsor account administration activities including maintaining enrollment and contribution files and reporting.

  • Candidate must understand the strategy and key drivers for each plan sponsor and manage these to achieve success.

  • Develop and maintain understanding of the healthcare environment integrating legislative (e.g. IRS guidelines), economic, and business aspects.

  • Identify and implement deficiencies in your work process and strive for operational excellence.

  • Serve as project manager, as necessary, on any management initiatives relating to your assigned accounts. Foster team environment and can do attitude.

  • Develops and executes customer product/plan administration: Meets with customers to discuss service levels and expectations, share process improvements, discuss operation of plans, identify gaps in service levels, determine root causes and develop solutions Identifies service issues, possible solutions, and leads resolution of issues Responds to customers requests for claim analysis, plan design changes, and benefit questions and clarifications

  • Collaborates with account management team to achieve growth/renewal objectives; assists in preparation and delivery of renewal packages Supports all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas Manages open enrollment activities and implements strategies to increase usage for products Notifies customers of Aetna policy changes, determining impact to customer and providing consultative support

BACKGROUND Experience:

1-3 years of client service experience.


Bachelor's degree or equivalent experience.


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service