Aetna Senior Project Manager in Harrisburg, Pennsylvania

Req ID: 46019BR


Senior Project Manager responsible for management analytics to guide CSR and user workflows, user interface and on-going analysis of the reimagined service platform (ASD reimagined).

Fundamental Components:

Develop segments, metrics, and reports from current ASD, Navigator and email data to support data based decision making in design

Present analysis based strategy and make recommendations to project team

Manage and support analytics dictionary/knowledge base; help develop training to support a data-driven culture

Troubleshoot and quantify member feedback data; synthesize user feedback and pair with quantitative data to determine impact

Move beyond historical reporting to more predictive analysis; enabling greater prediction and ability to turn data into information

Provide actionable recommendations given the constraints faced by teams

Support A/B testing measuring pilots to find optimal solutions

Define requirements of new system in terms of analytics capabilities

Travel may be required and will vary based on how the program evolves and where the successful candidate is located. On call/after hours support may be needed as new application is developed and deployed.


Proficient understanding of warehousing structure, query languages

Strong analytics background/evidence of an advanced analytics ability; demonstrated by work background OR undergraduate degree

Evidence of being able to turn analysis into strategy and recommendations

Excel at presenting complex data to non-analytical audiences


The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.


General Management/Data analysis & interpretation/1-3 Years

General Management/Data tools: building & utilization/1-3 Years

General Management/Process & quality improvement/1-3 Years


Reporting Tools//1-3 Years/Power User

Database//1-3 Years/Power User


General Business/Demonstrating Business and Industry Acumen/ADVANCED

General Business/Consulting for Solutions/ADVANCED

General Business/Maximizing Work Practices/ADVANCED


General Business/Ensuring Project Discipline/MASTERY

General Business/Communicating for Impact/ADVANCED

Leadership/Developing and Executing Strategy/ADVANCED

Telework Specifications:

Work location can include any Service Operations strategic site and/or Hartford. Telework may be considered only for current internal Service Operations teleworkers.


This position requires a confident self-assured leader with a proven track record in developing and using analytics to impact change. You will need to quickly develop an understanding of the program, business mission and long term goals to identify a strategy. You must have a great desire to learn and want to continuously improve.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Management