Aetna Sr Health Concierge-Team Lead in Fresno, California

Req ID: 43933BR


This role will aid in the coaching, development, and success of the call center teams. This position will work closely with the operations supervisor to achieve department goals.

Fundamental Components:

-80% floor support (assisting with questions)

-20% coaching & development of agents

-Side by sides (sitting with agents and observing quality)

-coaching to behaviors and policies

-Assisting with new hire training


Customer Service experience in a transaction based environment.

Effective verbal and written communication skills.

Effective organizational skills and ability to manage multiple tasks.

Demonstrated ability to handle multiple assignments


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Functional - Leadership//1-3 Years


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service