Aetna Senior Analyst in Franklin, Tennessee

Req ID: 42866BR


The Associate Operations Support Analyst is a junior level business analyst position that will be involved with gathering requirements, developing system configuration designs, and configuration of our insurance policy administration system; gathering and analyzing data to determine root cause and resolution of system production issues; execute testing for system changes related to agent licensing and commissions, application processing, policyholder administration, claims administration, and outsourced vendor integration.

Fundamental Components:

Will be assisting business support team in executing operations business projects to include: project scoping/initiation, business impact analysis, business requirements gathering and analysis, system configuration design and system configuration, test planning and test execution, and project management and implementation. Will be assisting business support team to solve system related production issues by gathering and analyzing data to determine root cause, developing solutions, and implementing system changes. Will be responsible for reporting, tracking, and resolution of system and process issues. Will be assisting with system configuration and configuration documentation for product administration, premium administration, agent compensation, new business administration, policy administration, claims administration, and system security changes. Will be executing comprehensive test cases and test scripts across all business system functionality agent licensing and commissions, enrollment, application processing, policyholder service, claims, finance, and vendor processing. Will be expected to begin a personal development program to eventually become a subject matter expert on the InsPro Administration system, and maintain a good working knowledge of other integrated business and vendor systems functionalities and capabilities.


Demonstrated critical thinking skills and problem solving. Demonstrated ability to analyze large data sets in Microsoft Excel. Will need to be able to learn SQL database querying. Basic understanding of insurance administration systems. Strong and effective communication skills. Experience in health care industry preferred. 4 year college degree required.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Functional - Information Management/Business information analysis/1-3 Years


Technical - Desktop Tools/TE Microsoft Excel/1-3 Years/End User


General Business/Applying Reasoned Judgment/FOUNDATION

General Business/Demonstrating Business and Industry Acumen/FOUNDATION

Service/Working Across Boundaries/FOUNDATION


General Business/Turning Data into Information/ADVANCED

General Business/Communicating for Impact/ADVANCED

Telework Specifications:

Option for partial telework will be evaluated after a certain period of employment and demonstrated achievement


This is a junior entry level analyst position, will gain experience in Insurance infrastructure and operations. New analysts to participate in 6 month on the job training program to learn system configuration, production support, project management, and system testing. Position will provide wide cross functional business exposure and experience with operations, technology, sales, finance, and actuarial functions. Position will be responsible for developing and implementing a wide variety of solutions to meet the needs of a fast growing business.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care