Aetna Mgr, Testing in Franklin, Tennessee

Req ID: 42845BR


Office based in Franklin, TN

The Operations Testing Manager is a managerial level position responsible for development and execution of comprehensive testing processes for system enhancements, new products and processes encompassing enrollment, policy administration, claims administration, and agent administration for our senior supplemental health insurance.

Fundamental Components:

Lead operations support testing team to manage, implement, and maintain an effective testing process for system, process, and configuration changes.

Provide daily oversight and direction to testing team including evaluating incoming project requests, assigning resources, setting priorities, changing scope and test coverage, and resolving issues.

Direct the testing team support of business projects to identify testing scope, develop testing strategies, and develop test cases for system changes, process changes, and enhancements based on system analysis and business requirements.

Monitor and ensure that test execution and analysis, testing reviews, and defect tracking is performed in accordance to business testing standards.

Develop, document, maintain, and improve repeatable testing processes to support implementation of system changes, product launches, and Business Releases.

Train and supervise testing team personnel in business testing procedures to ensure testing is comprehensive, effective, and efficient.

Coordinate testing team resources and resource scheduling.

Participate in cross functional business release capacity planning to ensure adequate testing resources are allocated to support development.

Develop, implement, and maintain testing team metrics and controls.

Develop new testing strategies and methodologies that support business needs by incorporating new skills, processes, and technology.

Continuously improve testing processes to improve effectiveness and efficiency.

Provide regular, comprehensive updates to operations and project teams inclusive of all current and future test team activities. Updates to include detailed testing schedules, status, percentage complete and potential roadblocks.


Minimum of seven years recent and related technical and operations experience required Minimum of one year of recent and related supervisory or project lead experience Minimum of one year recent and related business system analysis, development, or implementation experience. Effective organizational, decision-making, and analytical skills Experience in health care industry preferred


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Functional - General Management/Data analysis & interpretation/4-6 Years

Functional - Information Management/Query and Database Access Tools/1-3 Years

Functional - Planning/Business/1-3 Years


Technical - Desktop Tools/TE Microsoft Excel/4-6 Years/Power User

Technical - Database/SQL Server/1-3 Years/End User

Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User

Telework Specifications:

Option for partial telework will be evaluated after a certain period of employment and demonstrated achievement


Will be part of a fast growing Senior Supplemental Health Insurance business within Aetna.

Will have exposure and interface with all business components including operations, project management, information technology, finance, sales, marketing, and executive leadership.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service