Aetna Japanese Speaking Customer Service (MAT) - Day Shift in Farnborough, United States

Req ID: 45097BR

Must speak fluent Japanese to native or professional working proficiency.

About Aetna

Aetna International is a leading provider of international expatriate private medical insurance and health management solutions. We have over 1000 staff and growing every day. Our customer base is over 123,000 members located worldwide; and we have more than 71,000 health care professionals and facilities worldwide in the offices in all the major regions of the world.

Position Summary

An exciting opportunity has become available to join our CARE team as a Case Management Associate. We are looking for the right talent to join our lively and energetic team. You will be required to work closely with many different aspects of the business to accurately assess medical claims and to co-ordinate our Air Ambulance and commercial evacuations globally.

MUST speak Japanese and English to Bi-Lingual proficiency

Responsibilities of the role

Accurately assess, cost contain and manage medical claims

Handling Incoming calls and provide specific actions in accordance with the request for assistance.

Liaising with Hospitals, Doctors, Brokers and clients directly

To participate in daily huddles, team meetings and shift handovers to ensure continuity of service to our clients.

To manage and develop internal and external relationships which allows the pre-authorisation process to function effectively and efficiently

Background Required

Good standard of education with excellent communication skills including letter writing skills and telephone manner

Good PC skills

Good problem solver, practical and methodical approach

Individual will need to demonstrate initiative and be able to prioritise varied and important tasks

Able to display a high level of empathy and understanding

Experience desired

Japanese Languaes skills

Customer Service skills preferrable - training provided

Medical background would be an advantage

Experience with handling Insurance claims


English and Maths essential to GCSE level

A level languages an advantage

Languages:Language allowance = first language £1,000pa, second language £500 + third £500

All allowances are non-pensionable, and will cease should the language/shift not be required.

No Agencies Please - contact not welcome