Aetna Health Concierge in Fairfax, Virginia

Req ID: 45244BR

Innovation Health is the result of a unique partnership between two industry leaders: Inova and Aetna. Inova is a nationally recognized not-for-profit health care system serving more than two million people each year. Aetna is one of the nation s leading health care benefits companies serving over 22 million medical members. Together, the Aetna and Inova partnership is transforming the way health care is delivered — Innovation Health.


Focus is on member retention and senior community development.

Fundamental Components:

Focus is member retention and senior community development. For example, this individual would conduct annual member meetings in the Spring as well as ANOC (Annual Notice of Change) meetings in the Fall. Today, these activities are conducted by Broker Managers and FSRs which detracts from their ability to bring in new sales. Reports to the MHOS.

  • Analyze the membership data to produce reporting and proposals to Broker Managers for retention activity.

  • Calibrate with the Broker Managers on priorities to mitigate lapses. '- Strategize and plan locations, topics and audience for member events.

  • Review all member experience presentations and materials.

  • Prepare and manage the delivery of all materials and giveaways for local events.

  • Serve as liaison to member experience committee.

  • Secure and manage corporate shared services supporting the local events.


  • Calibrate with the Broker Managers on priorities to mitigate lapses. '- Strategize and plan locations, topics and audience for member events


    The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


    Functional - Customer Service/Customer Service - Member Services - HMO products/1-3 Years

    This position is primarily an office base position in the Falls Church Metro area

    Community Travel is required


    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service