Aetna Registered Nurse (RN) - Clinical Care Manager (Care Manager) in Detroit, Michigan

Req ID: 41000BR

Office based training in Detroit, MI is required. Following that, this will be a work at home position.

10-25% of travel is required around Detroit, MI.


Care Manager RN understanding of the clinical process of assessment, planning, implementation, and evaluation of the process of case management.

Fundamental components include but are not limited to:

Assessment of Members:

-Through the use of clinical tools and review of member specific health information/data, conducts comprehensive assessments of referred members needs/eligibility and, in collaboration with the members care team, determines an approach to resolving member issues and/or meeting needs by evaluating the members benefit plan and available internal and external programs/services and resources.

  • Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex clinical indicators which impact care planning and resolution of member issues.

  • Using advanced clinical skills, performs crisis intervention with members experiencing behavioral health or medical crisis and refers them to the appropriate clinical and service providers for thorough assessment and treatment, as clinically indicated. Provides crisis follow up to members to help ensure they are receiving the appropriate treatment/services.

    Enhancement of Medical Appropriateness and Quality of Care:

  • Application and/or interpretation of applicable criteria and clinical guidelines, standardized care management plans, policies, procedures, and regulatory standards while assessing benefits and/or members needs to ensure appropriate administration of benefits.

  • Using a holistic approach consults with clinical colleagues, supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives. Presents cases at case rounds/conferences to obtain a multidisciplinary perspective and recommendations in order to achieve optimal outcomes.

  • Identifies and escalates quality of care issues through established channels

  • Ability to speak to medical and behavioral health professionals to influence appropriate member care.

  • Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promotes lifestyle/behavior changes to achieve optimum level of health.

  • Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.

  • Helps member actively and knowledgably participate with their provider in healthcare decision-making

  • Analyzes all utilization, self-report and clinical data available to consolidate information and begin to identify comprehensive member needs.

  • Utilizes negotiation skills to secure appropriate options and services


    -An active and good standing RN license for the state of Michigan is required

    -3 years minimum of clinical practice experience is required

    -Case management experience is highly preferred

    -Discharge planning experience is preferred

    -Managed Care experience is preferred

    -Crisis intervention skills are preferred


    The minimum level of education desired for candidates in this position is a Associate's degree or equivalent experience.


    Certified Case Manager (CCM) is desired

    Registered Nurse (RN) is required


    Functional - Nursing/Medical-Surgical Care/1-3 Years

    Functional - Medical Management/Medical Management - Case Management/1-3 Years


    TechnicalExperience/TechnicalFocus/1-3 Years/End User

    Technical - Desktop Tools//1-3 Years/End User

    Technical - Remote Access/WAH (Work at Home)/1-3 Years/End User

    Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User

    Telework Specifications:

    Full-Time Telework (WAH) in place of office-based. Must reside near Aetna Detroit office as community face-to-face visits are required.

    Option for telework will be evaluated after a certain period of employment


    Work at Home opportunities, Room for growth within the health plan

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care