Aetna Network Consultant in Detroit, Michigan

Req ID: 41945BR

POSITION SUMMARY

Telephonic Provider Relations call center. Will talk to providers daily regarding member eligibility, claims, joining the Aetna network and access to systems.

Fundamental Components:

Providing customer service to providers by

BACKGROUND/EXPERIENCE desired:

Customer Service experience with provider in the healthcare industry or member services experience.

EDUCATION

The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.

FUNCTIONAL EXPERIENCES

Functional - Customer Service/Call center monitoring & analysis - Inbound calls - call center location/1-3 Years

Functional - Network Management/Provider relations/1-3 Years

Functional - Network Management/Provider data services/1-3 Years

TECHNOLOGY EXPERIENCES

Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User

Technical - Desktop Tools/Microsoft Word/1-3 Years/End User

REQUIRED SKILLS

General Business/Communicating for Impact/ADVANCED

Service/Demonstrating Service Discipline/ADVANCED

Technology/Leveraging Technology/FOUNDATION

DESIRED SKILLS

Benefits Management/Promoting Health Information Technology/ADVANCED

Sales/Managing Competitive Networks/ADVANCED

Service/Providing Solutions to Constituent Needs/FOUNDATION

ADDITIONAL JOB INFORMATION

Opportunities to advance within Aetna.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care