Aetna Case Management Coordinator in Detroit, Michigan

Req ID: 46111BR

POSITION SUMMARY

Please note - you will be required to drive to members homes to complete face to face visits in this position.

Conducts comprehensive evaluation of referred members needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating members benefit plan and available internal and external programs/services. Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate.Coordinates and implements assigned care plan activities and monitors care plan progress

Fundamental Components:

Conducts comprehensive evaluation of referred members needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating members benefit plan and available internal and external programs/services.

Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate.

Coordinates and implements assigned care plan activities and monitors care plan progress.

Presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.

Identifies and escalates quality of care issues through established channels.

Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.

Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.

Helps member actively and knowledgably participate with their provider in healthcare decision-making.

Monitoring, evaluation and documentation of care

BACKGROUND/EXPERIENCE desired:

1+ years of Care Coordination experience is required

Managed Care experience preferred

Case management and discharge planning experience preferred

2+ years experience in behavioral health, social services or appropriate related field equivalent to program focus is preferred

EDUCATION

The minimum level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

LICENSES AND CERTIFICATIONS

Licensed Baccalaureate Social Worker (LBSW) is required

FUNCTIONAL EXPERIENCES

Functional - Medical Management/Medical Management - Case Management/1+ Years

Functional - Products-Other/Long term care/1+ Years

TECHNOLOGY EXPERIENCES

Technical - Desktop Tools/Microsoft Explorer/1+ Years/End User

Technical - Desktop Tools/Microsoft Exchange/1+ Years/End User

Telework Specifications:

Full-Time Telework (WAH); Must be local to Detroit, MI and must be able to come into the office as needed.

ADDITIONAL JOB INFORMATION

Utilizes critical thinking and judgment to collaborate and enhance the care coordination process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care