Aetna Senior Account Manager in Denver, Colorado

Req ID: 40953BR

POSITION SUMMARY

This client-facing position develops service strategy to ensure renewal and growth of business and retention of members for assigned accounts using First Health/Cofinity products and services.

Fundamental Components:

Achieves individual cross sell, growth/retention targets and customer satisfaction levels.

Creates collaborative partnerships with sales to develop a comprehensive growth strategy that aligns with the customers financial and operational objectives while providing cross-sell opportunities and profitable growth for First Health/Cofinity.

Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.

Develops and manages customer service plans in the most proactive and strategic manner possible.

Demonstrate creativity in presenting the value of products and services to customers.

Can proactively identify potential service issues and their root cause, and take steps to both resolve the issue and recommend process improvements.

May leads and mentor account managers to resolve simple and complex issues and develop solutions proactively.

Educates customer on First Health/Cofinity specific policies, product information, and procedures as well as industry issues and related current topics.

BACKGROUND/EXPERIENCE desired:

5-10+ years sales and/or account management experience.

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

FUNCTIONAL EXPERIENCES

Functional - Sales & Service/Account Management/4-6 Years

Functional - Sales & Service/Complex negotiations/1-3 Years

Functional - Sales & Service/Alternate distribution channels/1-3 Years

TECHNOLOGY EXPERIENCES

Technical - Desktop Tools/Microsoft Word/4-6 Years/End User

Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/End User

Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User

Telework Specifications:

Considered only for locations in a specific region, state, or city; training period in the office may be required

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service