Aetna MMA Sr Account Manager 45908BR in Dallas, Texas

Req ID: 45908BR

POSITION SUMMARY

MM (Middle Market) Senior Account Manager. Sales, account management and business retention for Aetna products and services in support of profitable growth and other business objectives. Proactively provides excellent account management, development of strong relationships and execution of strategic cross-sell initiatives for existing customers in assigned book of business segments, products and geographies. Bi-Lingual is a plus for this role and role will be based out of Dallas.

Fundamental Components:

Superior customer service skills. High level, complex claims review and processing knowledge. Case installation set-up support. Health fairs and open enrollment meetings. Retaining book of business and growing it with cross-selling opportunities. Finalist meetings planning, preparation and delivery.

BACKGROUND/EXPERIENCE desired:

10-15 years industry or customer service experience preferably with complex accounts. Texas master resident insurance license required as well as non-resident insurance licenses, as required by state laws.

Managing Sales Relationships,

Knowing Customers,

Selling Products and Services

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

LICENSES AND CERTIFICATIONS

Insurance/Life, Accident, Health, and HMO State License is desired

FUNCTIONAL EXPERIENCES

Functional - Sales & Service/Account Management/7-10 Years

Functional - Customer Service/Customer service - Medical billing/4-6 Years

Functional - Claims/Claim processing - Medical or Hospital- HMO/4-6 Years

Functional - Sales & Service/Sales administration, support, reporting/4-6 Years

Functional - Customer Service/Customer Service - Plan Sponsor - Plan set-up - Traditional/4-6 Years

TECHNOLOGY EXPERIENCES

Technical - Aetna Applications//7-10 Years/End User

Technical - Desktop Tools/Microsoft Outlook/4-6 Years/

Technical - Desktop Tools/Microsoft PowerPoint/4-6 Years/

Technical - Desktop Tools/Microsoft Word/4-6 Years/

Telework Specifications:

This position will be based in the Aetna Dallas, TX Offices

ADDITIONAL JOB INFORMATION

  • Develops and executes customer service strategy: Meets with customers at least quarterly to discuss service levels and expectations, share process improvements, discuss operation of benefits plans, identify gaps in service levels, determine root causes and develop solutions.

  • Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement.

  • Responds to customers requests for network analysis, benefit plan design changes, and benefit questions and clarifications.

  • Provides customer with network updates and analysis of impact.

  • Collaborates with director of account management to achieve growth/renewal objectives; prepares and delivers renewal packages.

  • Leads cross-sell opportunities in the course of day-to-day renewal objectives.

  • Manages all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.

  • Manages open enrollment activities.

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service