Aetna Manager, Sales Support in Dallas, Texas

Req ID: 41770BR

The position is an office-based position and can be located any of the following Aetna offices: Sugar Land, Austin, San Antonio, or Dallas TX.

POSITION SUMMARY

This manager will be responsible for the recruiting, training, and ongoing development of the customer onsite positions called customer support consultants. The primary objective of this position is to make sure this team is exceeding the service expectation of the customer.

Fundamental Components:

The manager of sales support is responsible for a team of Aetna service people who sit onsite at a customer location. These service consultants are instrumental in resolving member issues while supporting the customer benefit team. This manager position is responsible for the recruitment and hiring, training, supervision, and ongoing development of this team. Creativity and strategy is desired to improve service, lower overall cost to the member/customer/Aetna and add a competitive value to the customer.

This position will report to the Market Head of Sales and Service on the Public and Labor team for Texas and Oklahoma.

BACKGROUND/EXPERIENCE desired:

Bachelor's degree

Customer service experience

Management experience desired

Excellent communication skills

Organized and dependable

Results focused

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

LICENSES AND CERTIFICATIONS

Insurance/Life and Health Insurance License is desired

FUNCTIONAL EXPERIENCES

Functional - Sales & Service/Account Management/4-6 Years

Functional - Sales & Service/Strategy development/1-3 Years

Functional - Sales & Service/Management: < 25 employees/1-3 Years

Functional - Sales & Service/Sales administration, support, reporting/1-3 Years

TECHNOLOGY EXPERIENCES

Technical - Desktop Tools/Microsoft Outlook/4-6 Years/Power User

Technical - Desktop Tools/Microsoft PowerPoint/4-6 Years/Power User

Technical - Desktop Tools/Microsoft Word/4-6 Years/Power User

Technical - Desktop Tools/Microsoft SharePoint/4-6 Years/End User

REQUIRED SKILLS

Leadership/Engaging and Developing People/ADVANCED

Leadership/Developing and Executing Strategy/MASTERY

General Business/Communicating for Impact/ADVANCED

DESIRED SKILLS

Leadership/Creating Accountability/MASTERY

Sales/Delivering on the Promise/MASTERY

Sales/Knowing Customers/ADVANCED

ADDITIONAL JOB INFORMATION

The manager of sales support is an entry level management position with the opportunity to advance to other levels of sales and service management. The position is an office-based position and can be located any of the following Aetna offices: Sugar Land, Austin, San Antonio.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service