Aetna Senior Business Consultant in Chicago, Illinois

Req ID: 41036BR

POSITION SUMMARY

The Senior Business Consultant will strategically partner with our clients as they strive to use our solutions to bring value to their organizations. He or she is a team player that works well with direct team members, ancillary team members, and our clients. Ultimately, the Senior Business Consultant will develop strong client relationships with a goal of growing his or her assigned accounts.

Fundamental Components:

Manage day-to-day operations of assigned accounts to handle client initiatives and issues in a timely fashion and ensure meeting all service level agreements. Serve as first line of response for client questions related to products and services. Responsibilities include maintaining the strategic health of the client.

Contribute to account growth by identifying revenue opportunities within existing accounts.

Work collaboratively and strategically with clients to solve complex business problems using data reporting and analytics solutions.

Responsible for on-going client relationship management and satisfaction.

Responsible for communicating HDMS product knowledge, relevant methodologies and product releases/updates to clients.

Oversee issue management for assigned accounts via engaging internal operational, product & IT teams to solve client issues and driving the process to resolution. Identify and organize enhancement requests made by clients and deliver the same to the product development team.

Draft statements of work or memorandums of understanding for all client project work. Ensure the detailed requirements are gathered, appropriate resources are assigned and a project plan is developed. Responsible for managing the projects to a timely implementation and delivery.

Stay informed about healthcare trends, issues and policy generally and with respect to clients and apply this knowledge to client strategy.

BACKGROUND/EXPERIENCE desired:

8+ years experience in complex, strategic account relationship management in the healthcare industry, specifically in healthcare analytics.

Understanding of healthcare claims data is preferred.

Experience with company-wide or cross-functional large-scale initiatives.

Background includes facilitating client meetings via phone and presenting to clients in person.

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

REQUIRED SKILLS

General Business/Consulting for Solutions/ADVANCED

Leadership/Creating Accountability/ADVANCED

Leadership/Driving a Culture of Compliance/FOUNDATION

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Management