Aetna Product Manager (Concierge Services) 42816BR in Burlington, Massachusetts

Req ID: 42816BR


Aetna is taking on a major initiative to redesign and rebuild many of its customer facing digital assets. This effort will include a completely new approach to building software within Aetna, using the latest design approaches, technologies, and processes. Aetna Digital, a newly formed startup like business unit within Aetna, will design, build and deliver a completely new digital experience for our users. Consumer Health & Services is a newly formed division of Aetna with the ambition to build the leading health services franchise in the world, based on cutting edge analytics to influence consumer and provider behavior, resulting in improved health and more efficient resource utilization.

Fundamental Components:

Aetna Digital is looking for a Product Manager (Concierge Services) with experience working in fast-paced, startup like environment. As a Product Manager on our team, you will help manage and grow our platform offering by developing concierge services program strategy and feature functionality that is integrated into the digital platform and ecosystem. Partner with other product managers/owners, agile managers and leadership to mature the offering and ensure it exceeds the expectations of our customers and users. Grow your skill set and knowledge base by working alongside talented and passionate teammates from diverse backgrounds.

-Understand customer and consumer needs to define short term and long term product direction.

-Communicate product vision effectively to Aetna executive leadership

-Perform industry research as necessary to support feature development.

-Partner with engineering team to define, track and test user stories in an agile software development life-cycle.

-Provide product subject matter expertise and leadership.

-Ensure internal product stakeholders needs / expectations are met and promote transparency by helping communicate through SAFe/SCRUM practices

-Collaborate with external vendors on requirements definition and feature development.

-Track the competitive landscape to ensure Aetna remains competitive in the marketplace.

-Provide support in the development of new data models and data visualization.


  • 7+ years of experience product management or similar function.

  • Strong communication skills and ability to help direct product development

  • Experience in customer service, concierge services, healthcare desired

  • Experience working with engineering and UX teams to build SAAS-based web applications and native iOS/Android is required.

  • Experience with Agile/Scrum required. SAFe a plus.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


Job Function: Marketing