Aetna Director, Middle Market Accounts in Boston, Massachusetts

Req ID: 41748BR


Qualified Candidates will be in the Boston, MA area

The Director, Middle Market Accounts manages a team of Account Managers and other support and admin jobs with the purpose of retaining and cross-selling business.

Fundamental Components:

Achieves cross sell, growth/retention and profitability targets and customer satisfaction levels. (*)

Supports team in developing productive and collaborative internal partnerships to create a comprehensive growth and service strategy for assigned book of business. Ensures alignment with customers objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna. (*)

Manages, develops and cultivates relationships with constituents (producers, plan sponsors, customers and providers) as appropriate. (*)

Partners with team members as appropriate in meetings with clients to professionally represent Aetna in the marketplace; articulates how Aetna products and services can contribute to constituents objectives. (*)

Manages and executes the sales process (i.e., quoting, proposal, installation, producer license and appointment, status documentation) in collaboration with the internal constituents as necessary. (*)

Ensures team members create open enrollment strategy with producer and plan sponsor to maximize enrollment. (*)

Manages team in working with plan sponsor services to ensure case is installed correctly. (*)

Recruits, develops and retains a diverse workforce. Sets, communicates, implements and monitors performance metrics with assigned team; aligns assigned performance measures with company objectives. (*)


--Would like 6-10 Years of Client Management background in the Health Insurance Industry

-- College Education

-- Health Insurance License required


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Finance/ is desired

Healthcare Management/ is desired

Sales & Service/ is desired

Leadership/ is desired


Functional - Sales & Service//4-6 Years

Functional - Underwriting//1-3 Years

Functional - Customer Service//7-10 Years

Functional - Products-Medical//7-10 Years

Functional - Project Management//4-6 Years


Leadership/Developing and Executing Strategy/ADVANCED

Sales/Selling Products and Services/MASTERY

General Business/Managing Sales Relationships/ADVANCED


Leadership/Engaging and Developing People/ADVANCED

Sales/Strategic Prospecting/MASTERY

Finance/Creating Profitable Customers/MASTERY


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service