Aetna Senior Director, Public & Labor Market Sales & Service in Austin, Texas

Req ID: 41704BR

The position is an office-based position and can be located any of the following Aetna offices: Sugar Land, Austin, San Antonio, or Dallas TX.


The Sr. Director of Sales and Service is dedicated to the TRS account which is a 600,000 member group located in Austin, TX. This position is responsible for the overall leadership and strategy and retention of this membership. The Sr. DSS has a dedicated staff of 5 team members and reports to the Market Head of Sales and Service for TX and OK in the Public and Labor Segment.

Fundamental Components:

100% dedicated to the TRS customer whose administrative team is located in Austin, TX.

Provide the leadership and support to a dedicated account team that serves TRS.

Responsible for any new or retention RFP for TRS.

Accountable for the financial results and growth of the customer while delivering best in class service.


Bachelor's Degree or higher required

Management experience preferred

Minimum of 10 years experience in the health industry

Excellent communication skills with experience in addressing groups in a public setting

Successful history of leading a team to excelling in sales and/or service results

Experienced in setting strategy and implementing for results


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Insurance/Life and Health Insurance License is desired


Functional - Sales & Service/Strategy development/4-6 Years

Functional - Leadership/Profit & Loss Accountability/4-6 Years

Functional - Management/Management - Sales and Renewals/4-6 Years

Functional - Administration / Operations/Management: < 25 employees/1-3 Years


Technical - Desktop Tools/Microsoft Outlook/7-10 Years/Power User

Technical - Desktop Tools/Microsoft PowerPoint/7-10 Years/End User

Technical - Desktop Tools/Microsoft SharePoint/4-6 Years/End User

Technical - Aetna Applications/Aetna Navigator Secure/4-6 Years/End User


Finance/Creating Profitable Customers/MASTERY

Leadership/Collaborating for Results/MASTERY

Leadership/Developing and Executing Strategy/MASTERY


General Business/Consulting for Solutions/MASTERY

Leadership/Engaging and Developing People/ADVANCED

Sales/Knowing Customers/MASTERY

Telework Specifications:

Flexible telework/office-based schedule. Will be determined based upon candidate and location of work.


Highly visible position both internally and externally. Opportunity to manage, teach, impact, strategize, etc. with one of Aetna's top 5 customers by size. If successful in this position has a high potential for advancement.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service