Aetna EAP Clinical Counselor in Austin, Texas
Req ID: 40901BR
This is an office based role in one of the following offices: Hartford, CT or Austin, TX.
The required hours are Tuesday-Friday, 11:30-8 EST and Saturday 9-5:30.
Responsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time, ongoing counseling, outreach follow up, and/or lifestyle management services, leveraging the outcomes tools in support of optimal care. Must hold a clinical license in their state.
Fundamental components include but are not limited to:
Member Support Counseling Informational Services Team member support.
-One of the following licenses is required: LCSW, LPC, LMFT
-3-5 years of EAP, Behavioral Health or Social Services experience is required
-Experience in facilitating client positive behavioral change is required
-Strong computer & literacy skills are required
-Bilingual applicants are encouraged to apply
-Crisis intervention skills are required
-Ability to establish and maintain a high level of customer trust and confidence
-Experience in handling mental health and psychiatric issues, family situations
The minimum level of education desired for candidates in this position is a Master's degree.
LICENSES AND CERTIFICATIONS
One of the following licenses below is required:
Licensed Clinical Social Worker
Licensed Professional Counselor
Marriage & Family Therapist
Direct patient care (hospital, private practice)/1-3 Years
Microsoft Outlook/1-3 Years
Microsoft Explorer/1-3 Years
Benefits Management/Understanding Clinical Impacts/FOUNDATION
General Business/Communicating for Impact/FOUNDATION
General Business/Consulting for Solutions/ADVANCED
Service/Creating a Differentiated Service Experience/FOUNDATION
Service/Demonstrating Service Discipline/ADVANCED
Service/Working Across Boundaries/ADVANCED
Option for telework will be evaluated after a minimum of 6 months of successful performance and business needs but is not an option at this time.
ADDITIONAL JOB INFORMATION
EAP reimburses clinical staff license renewal yearly fees and we reimburse up to $300 a year in CEU's.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Health Care