Aetna Implementation Manager in Amherst, New York

Req ID: 44313BR

POSITION SUMMARY

Responsible for directing all aspects of customer benefit plan implementation of Self- funded New Business Clients. Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.

Fundamental Components:

Acts as a single point of contact for benefit plan implementation; Mediates and coordinates resolution of all project deliverables and implementation related tasks; Develops and executes implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with all performance guarantee arrangements; Effectively manages implementation team dynamics and provides direction/coaching to fellow team members ensuring success of the overall implementation process; Engages team members to follow through on their responsibilities; Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations; Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

BACKGROUND/EXPERIENCE desired:

Highly Organized & Strong communication skills. Able to manage multiple projects (Implementations) simultaneously; Project management and/or Leadership experience required; Experience in healthcare industry preferred. Knowledge of Self-funded arrangements preferred.

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

LICENSES AND CERTIFICATIONS

Project Management/Project Management Certification is desired

FUNCTIONAL EXPERIENCES

Functional - Project Management/Cross-functional project management/4-6 Years

Functional - Leadership/Act as company spokesperson to external constituents/1-3 Years

Functional - Human Resources/Health benefits/4-6 Years

Functional - Sales & Service/Self insured/stop loss products/1-3 Years

Functional - Project Management/Intra-department project management/4-6 Years

REQUIRED SKILLS

General Business/Consulting for Solutions/FOUNDATION

Sales/Negotiating collaboratively/FOUNDATION

DESIRED SKILLS

General Business/Maximizing Work Practices/ADVANCED

Leadership/Anticipating and Innovating/FOUNDATION

ADDITIONAL JOB INFORMATION

The Implementation Manager is the 'Quarterback' on the New Business team, coordinating the plan implementation, acting as a liaison between our Clients and internal team members/areas.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service